All you need to know

about our
Support team

Our Support team is the face and voice of NIPO. They are a team of highly experienced specialists who have been with us for (on average) eight years and know every minute detail about our products. 

We won’t let you down

The Support team will gladly help with every problem you encounter. Please do not hesitate to approach them with any suggestions for improvement as they are an important bridge between you and our developers and product managers. Our support policy is to respond within 24 hours, but in practice we usually address your query much sooner.

>>> Get To Know Your Support Team 

With responsibility for the smooth operation of the whole Nfield system 24/7, the role of Saas Admin is crucial within the Support team. He will send you information about any new Nfield updates, and will also monitor the cloud performance to ensure your workflow is unhindered.

Day and night

We also have a security and stability watch in place all day and night so that we can galvanize into action whenever any technical hitches arise. Most likely we will spot any issues and start working on their solution before you notice them.
 
Through the day, our large performance screen at Amsterdam office indicates - by the second – how smoothly the Nfield projects are running all over the world. Any abnormalities would turn red to alert us of a problem immediately.  Throughout the night, our team is connected to the system which activates an alarm at our homes if a problem arises. We don’t linger to examine the problem and put things in place.

Contact the Support team

As a NIPO user, you have access to our specialized helpdesk platform, the Client Zone, where you can:
  • Request a feature
  • Log a bug
  • Raise other queries
  • Download documentation
 
If it’s an urgent matter, please call your nearest helpdesk center:
Amsterdam – open 9.00 – 18.00 CET >>> +31 20 52 25 980
Honk Kong – open 9.00 – 18.00 CST >>> +85 22 32 81 728
Buenos Aires – open 9.00 – 18.00 ADT >>> +54 91 16 97 07 637

Get in touch

+31 (0) 20 5225 989 hello@nipo.com
Meet Our Team

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