The project’s requirements
At that time, NIPO was still knee-deep in the development of Nfield Online
, a modern cloud-based data collection platform for online surveys. Therefore, the AirFrance-KLM customer satisfaction survey
came just at the right moment to showcase its power and potential.
The platform already met all of the criteria
for the project: it could run the questionnaire and was mobile friendly; it had API’s to allow end-to-end automation; it was priced competitively; and NIPO was committed to helping Kantar TNS make the migration a success.
For Kantar TNS, changing to a platform that was still in development was a risk. However, previous positive experiences with NIPO, reliable technical support
, and the fact that the Nfield CAPI platform - which runs on the same interview engine as Nfield Online - had already been used by Kantar TNS without any difficulties, provided the necessary impetus to change