The solution: Nfield Online, with full NIPO migration support
Nfield Online met all the desired criteria, providing mobile responsive surveys with API to allow end-to-end automation, with a more advantageous pricing structure. Essentially, and uniquely, NIPO would also work side-by-side with Kantar to migrate the survey to ensure a completely smooth transition, with no data loss or corruption and no disturbing changes for users.
Kantar had already been using Nfield CAPI, which runs on the same interview engine as Nfield Online, for almost 2 years, so were already confident in NIPO’s ability to deliver on promises.
The migration process was performed in stages so that the research team and respondents wouldn’t be inconvenienced. First, the existing survey automation infrastructure was integrated with Nfield, and the survey volumes were then switched gradually from the existing platform, Confirmit, to Nfield.
“All of our requirements were met and the NIPO team has worked well with us to make this project a success. We’re ready for the future. We will gradually introduce new features and engage respondents when and where they want to be engaged”. – Martijn van Keulen, Account Director at Kantar TNS